When a customer chooses Cosmapack chooses to embark on a real path of continuous collaboration that does not end with the sale and delivery of the product, but continues with its installation and maintenance, in order to make the chosen machines efficient over time.
A team of highly qualified technicians provides after-sales technical assistance to provide the most appropriate solutions based on customer requests.
Our network of experts is able to provide a TAILORED MACHINE ANALYSIS and meet specific needs anywhere in the world.
Quality and efficiency of our machines are combined with RELIABILITY and PROFESSIONAL COMPETENCE of our team, always ready to guarantee a complete assistance TIMELY.
Our team of area manager together with foreign correspondents allows you to stay in touch with our customers, even those outside of Italy, analyzing their requests and providing them with appropriate solutions to their activities, in scope of a global sales network .
• Planning of the project activities with the choice of the dedicated staff and identification of the related skills
• Organization and management of resources according to the prefixed objectives
• Execution and control with delivery of the finished machine supported by appropriate technical documentation for INSTALLATION, COMMISSIONING, START UP, TRAINING AND AFTER-SALES SERVICE
Our goal is to make our machines not only efficient but efficient for as long as possible .
The preventive maintenance service consists of a program of periodic interventions that makes it possible to lengthen the life and operating cycle of our machines with a significant reduction in unproductive times for the customer, as well as costs.
This service carried out by our service team allows constant monitoring of the machine status and taking preventive measures.
After sales service
In addition to wanting to guarantee a product that matches the expectations in terms of effectiveness and functionality , we offer a post-sales assistance service through specialized personnel in maintenance of the machines able to follow the customers and listen to their needs all year long.